Welcome to hokawalkingshoe.co.uk. These Terms of Use explain the conditions that apply when you access, browse or use our website and its online shopping services.
Our website offers a selection of HOKA walking shoes, cushioned trainers, running footwear, sportswear and accessories for customers throughout the United Kingdom. We aim to provide a convenient, secure and reliable shopping experience, supported by free UK delivery and returns, a 30-day risk-free trial run and a 2-year warranty.
Please read these Terms of Use carefully before using our website. By accessing or using hokawalkingshoe.co.uk, you agree to comply with the applicable terms. Nothing in these terms limits your statutory rights under UK consumer protection law.
1. About These Terms of Use
These Terms of Use govern your access to and use of hokawalkingshoe.co.uk, including its content, features and online shopping services.
They apply when you:
- Browse our product collections.
- Search for footwear, clothing or accessories.
- Create or access a customer account.
- Place an order.
- Contact customer support.
- Submit product reviews or other content.
- Use website features and services.
Purchases made through our website are also subject to our Terms of Sale and other relevant policies.
If any provision conflicts with mandatory UK consumer law, the applicable legal requirements will take precedence.
2. Website Purpose and Services
hokawalkingshoe.co.uk is an online retail website focused on HOKA footwear and related products.
Depending on availability, our collections may include walking shoes, running trainers, trail footwear, sportswear, caps, socks and everyday accessories.
Our website is designed to help customers explore product information, compare available styles and complete purchases conveniently.
We aim to provide accurate descriptions, clear pricing and helpful customer service.
The availability of particular website features may change as our services develop.
3. Eligibility to Use Our Website
You may browse our website for lawful personal purposes.
To place an order, you must be legally capable of entering into a binding contract.
If you are under 18, you should obtain appropriate permission from a parent or guardian before purchasing products.
You agree to provide accurate and complete information when using services that require personal details.
We reserve the right to restrict access or decline transactions where there is a legitimate legal or security reason.
Any restrictions will be applied consistently with applicable UK law.
4. Acceptable Website Use
You agree to use hokawalkingshoe.co.uk responsibly and lawfully.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to accounts or systems.
- Introduce viruses, malware or harmful software.
- Interfere with website security or functionality.
- Misuse customer account features.
- Submit false or misleading information.
- Attempt to disrupt other customers’ access.
- Copy or commercially exploit protected website content without appropriate permission.
We may take reasonable steps to prevent misuse and protect our website, customers and services.
5. Customer Accounts
If customer account functionality is available, you may be able to register an account to manage certain shopping activities.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate account information and update it when necessary.
You should not share your password or allow unauthorised individuals to access your account.
If you suspect unauthorised account activity, please contact our customer service team promptly.
We may temporarily restrict account access where reasonably necessary to investigate security concerns.
6. Accuracy of Website Information
We aim to ensure that information displayed on hokawalkingshoe.co.uk is accurate, clear and useful.
This may include product descriptions, sizing information, prices, availability and general shopping guidance.
Occasional errors or omissions may occur.
We reserve the right to correct genuine errors and update website information where appropriate.
If a material error affects an order, we will handle the matter in accordance with our Terms of Sale and applicable consumer law.
We will not use this section to avoid our legal obligations concerning product descriptions or contractual information.
7. Product Information and Descriptions
Our product pages are intended to help customers make informed purchasing decisions.
Descriptions may include details about:
- Footwear materials and construction.
- Cushioning and midsole features.
- Available sizes and colours.
- Intended walking or running activities.
- Outsole design and grip.
- Clothing materials and care guidance.
- Product accessories and specifications.
We aim to present information accurately.
However, colour appearance may vary slightly depending on device screens and lighting conditions.
Products supplied must meet the applicable statutory requirements concerning quality, fitness for purpose and description.
8. Product Availability
Products displayed on our website are subject to availability.
Stock levels may change as orders are processed.
We aim to keep availability information accurate, but occasional discrepancies may occur.
If an ordered product becomes unavailable, we will explain the available options and arrange any refund due.
We will not substitute materially different goods without your agreement.
9. Prices and Payment Information
Prices displayed for UK customers are generally shown in pounds sterling (GBP).
Applicable VAT is included where required by law.
Any optional charges will be displayed before an order is completed.
Payment methods are those available during checkout.
All transactions are subject to the relevant payment authorisation and security procedures.
For further information, please refer to our Terms of Sale and Payment Options Policy, where available.
10. Online Orders
When you place an order, you agree to provide accurate billing, delivery and contact information.
After submitting an order, you will normally receive an acknowledgement confirming that we have received it.
An acknowledgement does not necessarily mean that a binding sales contract has been formed.
Order acceptance is governed by our Terms of Sale.
We may decline an order before acceptance for a legitimate reason, including payment failure, product unavailability or suspected fraud.
If payment has been collected for an order we cannot accept, we will arrange an appropriate refund.
11. Free UK Delivery and Returns
We offer free standard delivery within our supported UK delivery areas, with no minimum order value.
We also provide free eligible returns within the United Kingdom.
Delivery availability and estimated times may vary depending on location, product availability and operational circumstances.
Customers should review the relevant shipping and return information before placing an order.
For complete details, please refer to our Shipping and Delivery Policy and Returns and Refunds Policy.
Our voluntary services do not limit statutory rights concerning delivery, cancellation or faulty goods.
12. 30-Day Risk-Free Trial Run
We understand that choosing comfortable walking shoes and trainers often requires trying them during normal activities.
Our 30-day risk-free trial run allows customers to try eligible HOKA footwear under appropriate conditions.
If qualifying footwear does not meet your expectations, you may request a free return within 30 days of receiving your order.
Reasonable signs of normal trial use are accepted under the programme.
Products showing deliberate damage, significant misuse or unauthorised alterations may be excluded from voluntary returns.
The programme is provided in addition to your statutory consumer rights.
13. 2-Year Warranty
We offer a 2-year warranty on all products, subject to the applicable warranty conditions.
This voluntary warranty provides additional protection against qualifying manufacturing and material defects arising during normal, intended use.
If a covered defect is identified, an appropriate remedy may include repair, replacement or refund.
Ordinary wear and tear, accidental damage, improper care and significant misuse are generally excluded from the voluntary warranty.
This warranty does not replace or restrict your rights under the Consumer Rights Act 2015.
For further details, please refer to our Returns and Refunds Policy.
14. Intellectual Property Rights
Website content, including text, layout, graphics, photographs and original design elements, may be protected by copyright, trademark and other intellectual property laws.
Unless otherwise permitted by law or authorised by the relevant rights holder, you must not reproduce, distribute, modify or commercially exploit protected content.
You may browse the website and use its content for ordinary personal shopping purposes.
All third-party trademarks remain the property of their respective owners.
Use of a trademark or brand name on our website does not, by itself, establish endorsement, sponsorship or an official commercial relationship.
15. Brand Names and Trademarks
HOKA and related brand names, logos and product identifiers are trademarks belonging to their respective owners.
References to these trademarks are used to identify relevant products and describe their characteristics.
Nothing in these Terms of Use grants customers ownership of or rights to use third-party trademarks.
Unless expressly stated and substantiated, the appearance of a brand name on our website should not be interpreted as confirmation that the website is operated by or officially affiliated with the trademark owner.
We respect applicable intellectual property rights.
16. Website Images and Product Content
Product images are intended to help customers understand the appearance and features of available items.
Images may show products from different angles or in various settings.
We aim to ensure that visual information reasonably represents the products offered.
However, minor differences may arise from screen settings, lighting or photographic presentation.
If a product materially differs from its description or does not meet statutory requirements, customers retain their legal remedies.
Website images and other protected materials must not be reused commercially without appropriate permission.
17. Customer Reviews and Submitted Content
Where customer review or content submission features are available, you agree to submit information that is lawful, accurate and relevant.
You must not submit:
- Fraudulent or misleading reviews.
- Abusive or threatening content.
- Discriminatory or unlawful material.
- Spam or unauthorised advertising.
- Content that infringes intellectual property rights.
- Personal information belonging to others without a lawful basis.
We may moderate or remove content where reasonably necessary to comply with the law or maintain website integrity.
Where reviews are displayed, we aim to avoid presenting misleading information about customer experiences.
18. External Links and Third-Party Services
Our website may contain links to independent websites or services.
These may include payment providers, delivery tracking services or other external resources.
Third-party websites operate under their own terms, privacy policies and security practices.
We do not control every aspect of independent external services.
We encourage customers to review relevant third-party information before using those services.
Nothing in this section removes any legal responsibility that we cannot lawfully exclude.
19. Website Security
We aim to maintain appropriate technical and organisational measures to protect our website and customer information.
Security measures may include encrypted connections, access controls, fraud prevention systems and technical monitoring.
Customers must not attempt to bypass security protections or interfere with website operations.
If you identify a potential security issue, please report it through our available contact channels.
We recommend using secure passwords and keeping your devices and browsers updated.
No online service can be guaranteed to be entirely free from security risks.
20. Privacy and Personal Data
We respect your privacy and aim to handle personal information responsibly.
Personal data may be processed when you place an order, create an account, contact customer support or use website services.
We aim to comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
For information about the categories of personal data collected, purposes of processing and your rights, please refer to our Privacy Policy.
21. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential functions and improve the browsing experience.
These may help maintain shopping basket contents, support secure checkout sessions and remember certain preferences.
Optional analytics or advertising cookies may also be used where enabled.
We will obtain consent for non-essential cookies where required under UK privacy legislation.
For more information, please refer to our Cookie Policy.
22. Website Availability and Maintenance
We aim to keep hokawalkingshoe.co.uk accessible and functioning reliably.
However, website availability may occasionally be affected by maintenance, technical issues or circumstances outside our reasonable control.
We may temporarily suspend certain features where necessary for security, maintenance or operational reasons.
We will aim to minimise disruption where reasonably possible.
Temporary website interruptions do not remove our obligations concerning orders already accepted.
23. Suspension or Restriction of Access
We may restrict or suspend access to certain website features where reasonably necessary.
Examples may include:
- Suspected fraudulent activity.
- Unauthorised account access.
- Serious misuse of website services.
- Security threats.
- Repeated violations of these Terms of Use.
- Legal or regulatory requirements.
Any action taken will be proportionate to the circumstances and consistent with applicable law.
Where appropriate, customers may contact our support team for assistance.
24. Limitation of Liability
We aim to provide our website and services with reasonable care.
Nothing in these Terms of Use excludes or restricts liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability that cannot lawfully be excluded under UK consumer protection legislation.
We do not exclude statutory remedies for faulty, misdescribed or undelivered goods.
Any lawful limitations of liability will be interpreted consistently with mandatory consumer rights.
25. Changes to Website Content
We may update product information, website features, policies and other content from time to time.
Changes may be made to improve accuracy, security, usability or compliance with applicable legislation.
We aim to ensure that important purchasing information remains clear and accessible.
Changes to website content will not retrospectively remove rights arising under an existing contract.
If a change materially affects an order, we will handle the matter in accordance with applicable law.
26. Changes to These Terms of Use
We may revise these Terms of Use to reflect changes in website functionality, operational practices or legal requirements.
The latest version will be published on hokawalkingshoe.co.uk.
Updated terms will apply to future website use as permitted by law.
Changes will not retrospectively alter an existing sales contract without an appropriate legal basis or your agreement.
We encourage customers to review these terms periodically.
27. Governing Law and Disputes
These Terms of Use are governed by the applicable laws of the United Kingdom.
For customers in England and Wales, English law will generally apply, without removing mandatory consumer protections available to customers in Scotland or Northern Ireland.
If a dispute arises, we encourage you to contact our customer service team so we can attempt to resolve the matter fairly.
Nothing in these terms restricts your right to bring proceedings in a court with jurisdiction under applicable law.
Your statutory consumer rights remain unaffected.
28. Contact Us
If you have questions about these Terms of Use or need assistance with our website, please contact our customer service team through the contact options available on hokawalkingshoe.co.uk.
We can assist with:
- Website access and account enquiries.
- Product information.
- Order processing and payments.
- Shipping and delivery.
- Free returns and exchanges.
- The 30-day risk-free trial run.
- The 2-year warranty.
- Privacy and security enquiries.
- General customer support.
Please provide relevant information when contacting us so that we can respond efficiently.
We aim to provide clear communication and practical assistance.
29. Our Commitment to a Reliable Shopping Experience
At hokawalkingshoe.co.uk, we believe that shopping for comfortable footwear should be straightforward, secure and reassuring.
Whether you’re exploring HOKA walking shoes for everyday comfort, selecting cushioned trainers for active routines or browsing sportswear and accessories, we want you to feel informed and supported.
Our customer benefits include:
- Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
- 30-Day Risk-Free Trial Run: Additional flexibility to try qualifying footwear under normal conditions.
- 2-Year Warranty: Protection against qualifying manufacturing and material defects.
- Helpful Customer Support: Assistance with orders, delivery, returns and after-sales enquiries.
We are committed to maintaining a useful website, providing transparent information and respecting customers’ rights under UK law.
hokawalkingshoe.co.uk – Discover HOKA walking shoes, cushioned trainers and everyday essentials with convenient shopping services, clear policies and confidence in every step.