Welcome to hokawalkingshoe.co.uk. These Terms of Sale explain the conditions that apply when you purchase HOKA walking shoes, cushioned trainers, running footwear, sportswear and accessories through our website.

We aim to provide a convenient, transparent and reliable shopping experience for customers throughout the United Kingdom. Our customer benefits include free UK delivery and returns, a 30-day risk-free trial run and a 2-year warranty, subject to the conditions explained below.

Please read these Terms of Sale carefully before placing an order. By submitting an order, you agree to the applicable terms, without affecting your statutory rights under UK consumer protection law.

1. About These Terms

These Terms of Sale apply to purchases made through hokawalkingshoe.co.uk.

They explain important matters including:

• Product information and availability.
• Prices and payment methods.
• Order placement and acceptance.
• Shipping and delivery.
• Order cancellations.
• Returns, exchanges and refunds.
• The 30-day risk-free trial run.
• The 2-year warranty.
• Customer rights and responsibilities.

These terms should be read alongside our Shipping and Delivery Policy, Returns and Refunds Policy and Privacy Policy.

Nothing in these terms excludes or restricts rights that cannot lawfully be excluded under UK consumer protection legislation.

2. About Our Online Shop

hokawalkingshoe.co.uk is an online retail website offering a selection of HOKA footwear, clothing and accessories.

Depending on availability, our product range may include walking shoes, running trainers, trail footwear, sportswear, caps and everyday accessories.

We aim to provide clear product descriptions and useful shopping information to help customers make informed purchasing decisions.

The legal identity and contact details of the business operating this website should be made available through the website’s business information and contact pages.

References to HOKA products or trademarks do not, by themselves, imply that the website is operated by or officially affiliated with the trademark owner.

3. Eligibility to Purchase

By placing an order, you confirm that you are legally capable of entering into a binding contract.

You must provide accurate and complete information during checkout.

If you are under 18, you should obtain appropriate permission from a parent or guardian before making a purchase.

We reserve the right to decline an order where there is a legitimate reason, including suspected fraud, payment failure or product unavailability.

Any such decision will be handled in accordance with applicable consumer law.

4. Product Information

We aim to provide accurate and useful information about the products available on our website.

Product descriptions may include:

• Product names and models.
• Available sizes and colours.
• Materials and construction.
• Cushioning and support features.
• Intended activities.
• Care instructions.
• Relevant product specifications.

We make reasonable efforts to ensure that product information is accurate.

However, minor differences in colour appearance may occur because of screen settings or lighting.

Any material difference between the goods supplied and their description will be addressed in accordance with your statutory rights.

5. Product Availability

All products are subject to availability.

We aim to keep stock information accurate, but availability may occasionally change before an order is accepted.

If a product becomes unavailable, we will contact you where appropriate and explain the available options.

We will not substitute a materially different product without your agreement.

If we cannot fulfil an order, we will arrange an appropriate refund of any payment collected for the affected products.

6. Prices and Currency

Prices displayed on hokawalkingshoe.co.uk for UK customers are generally shown in pounds sterling (GBP).

Prices include applicable UK Value Added Tax (VAT), where required.

The final order total will be displayed before you confirm payment.

We aim to ensure that prices are accurate and transparent.

If a genuine pricing error is identified before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price.

We will not charge a higher price without your agreement.

7. Promotions and Discounts

From time to time, we may offer promotional discounts on selected products.

Promotions may be subject to clearly communicated conditions, including product eligibility and validity periods.

Where a promotional code is required, it should normally be entered during checkout.

Unless otherwise stated, promotional offers may not be combined.

Any restrictions will be explained before purchase where relevant.

Promotional conditions do not override your statutory consumer rights.

8. Placing an Order

To place an order, select your preferred products, sizes and quantities and add them to your shopping basket.

Before submitting your order, please review:

• Product selections.
• Sizes and colours.
• Quantities.
• Delivery address.
• Contact information.
• Payment method.
• Final order total.

You are responsible for checking that the information submitted is accurate.

If you notice an error after placing an order, please contact our customer service team promptly.

9. Order Acknowledgement and Acceptance

After submitting an order, you will normally receive an acknowledgement at the email address provided during checkout.

This confirms that we have received your order but does not necessarily mean that a binding sales contract has been formed.

Unless otherwise stated during checkout, the contract is formed when we send confirmation that your order has been accepted or dispatched.

We may decline an order before acceptance for a legitimate reason, including product unavailability, payment failure or suspected fraud.

If payment has already been collected for an order we cannot accept, we will arrange a refund.

10. Payment Methods

Customers can pay using the payment methods displayed during checkout.

Depending on the payment services enabled, these may include eligible debit cards, credit cards or digital payment services.

All payments are subject to authorisation by the relevant payment provider.

We may use appropriate security measures to help protect transactions and prevent fraud.

If payment cannot be authorised, we may be unable to accept or process the order.

For more information, please refer to our Payment Options Policy, where available.

11. Payment Security

We take payment security seriously and aim to use appropriate safeguards when processing transactions.

Payment information may be handled by independent payment service providers.

Customers should enter payment details only through the checkout options provided on our website.

Please do not send complete card numbers, card security codes or banking passwords through ordinary customer service messages.

If you suspect unauthorised payment activity, contact your bank or payment provider promptly.

12. Free UK Delivery

At hokawalkingshoe.co.uk, we offer free standard delivery within our supported UK delivery areas, with no minimum order value.

This applies to eligible footwear, clothing and accessories purchased through our website.

If optional premium delivery services are available, any additional charges will be displayed before checkout is completed.

Delivery availability may vary according to destination and operational circumstances.

For complete information, please refer to our Shipping and Delivery Policy.

13. Delivery Times

Estimated delivery information will be provided during checkout or through relevant order communications.

Delivery times may vary depending on product availability, order processing requirements, destination and delivery provider.

We aim to deliver goods within the agreed timeframe.

Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days under the Consumer Rights Act 2015.

If delivery is delayed, customers may have the right to request delivery within an additional reasonable period or cancel the contract in certain circumstances.

We will honour the remedies required by applicable UK law.

14. Delivery Addresses

Customers must provide accurate and complete delivery information.

Incorrect or incomplete addresses may cause delays or failed delivery attempts.

If you need to change your address after placing an order, please contact our customer service team as soon as possible.

We will try to assist where operationally possible.

Once an order has been dispatched, address changes may be restricted.

Nothing in this section removes our legal responsibilities concerning delivery.

15. Risk and Ownership of Goods

Under UK consumer law, goods generally remain at the seller’s risk until they come into your physical possession or that of a person you have identified to receive them.

An exception may apply where you independently arrange a carrier that was not offered by us.

Ownership of the goods will pass in accordance with the applicable contract terms and legal requirements.

If a parcel is lost or damaged before the risk passes to you, we will provide an appropriate remedy.

16. Order Changes and Cancellations

If you wish to change or cancel an order, please contact our customer service team promptly.

Depending on the processing stage, we may be able to assist with:

• Changing a product size.
• Selecting another available colour.
• Updating quantities.
• Correcting delivery information.
• Cancelling an order before dispatch.

Once an order has been dispatched, some changes may no longer be possible.

However, your statutory cancellation rights and applicable voluntary return benefits remain available.

17. Your 14-Day Statutory Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers generally have the right to cancel eligible online purchases without giving a reason.

For a standard order, the cancellation period normally ends 14 days after the day you receive the goods.

Where several items in one order are delivered separately, the period generally runs from receipt of the final item.

To exercise this right, you must communicate a clear decision to cancel before the applicable deadline.

You then generally have a further 14 days to return the goods.

Certain statutory exceptions may apply to specific product types.

18. Free Returns

We offer free eligible returns within the United Kingdom.

Under our voluntary returns programme, qualifying products may be returned within 30 days of receipt.

For most clothing and accessories, products should generally be unused and in suitable condition.

Eligible footwear is covered by our separate 30-day risk-free trial run, which permits reasonable trial use.

Please contact our customer service team for the appropriate return instructions.

Our voluntary return conditions do not restrict your statutory cancellation rights or remedies for faulty goods.

19. 30-Day Risk-Free Trial Run

We understand that choosing comfortable walking shoes or trainers often requires trying them during normal activities.

Our 30-day risk-free trial run allows customers to try eligible HOKA footwear under appropriate conditions.

If the shoes do not meet your expectations, you may request a free return within 30 days of receiving your order.

Reasonable signs of normal trial use are accepted under the programme.

Products showing deliberate damage, significant misuse or unauthorised alterations may be excluded from voluntary returns.

This additional benefit is provided alongside your statutory consumer rights.

20. Returns and Refund Processing

If you wish to return a product, please contact our customer service team and follow the relevant return instructions.

For eligible voluntary returns, we aim to process refunds within 14 days after receiving and assessing the returned products.

Refunds are normally issued to the original payment method unless another arrangement is expressly agreed.

Where statutory cancellation rights apply, we will comply with the relevant legal refund deadlines.

For statutory cancellations involving returned goods, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

Any deduction for diminished value will only be made where legally permitted.

21. Exchanges

If your footwear does not fit as expected, you may request an exchange under our voluntary returns programme.

Depending on product availability, we may be able to assist with a different size or colour.

If the preferred replacement is unavailable, we will explain the available refund options.

Any price difference associated with a voluntary exchange will be communicated before the exchange is completed.

Exchanges are subject to the applicable return conditions.

Your statutory rights remain unaffected.

22. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

If a product fails to meet these requirements, you may be entitled to a statutory remedy.

Depending on the circumstances, remedies may include:

• A short-term right to reject and receive a refund.
• Repair or replacement.
• A price reduction.
• A final right to reject.

The short-term right to reject generally applies within 30 days, subject to the relevant legal conditions.

Additional remedies may remain available after this period.

We will not require customers to rely solely on the voluntary warranty when statutory remedies are available.

23. 2-Year Warranty

At hokawalkingshoe.co.uk, we offer a 2-year warranty on all products, subject to the applicable warranty conditions.

This voluntary warranty provides additional protection against qualifying manufacturing and material defects arising during normal, intended use.

Examples of potentially covered issues may include defective stitching, material faults or component separation caused by manufacturing defects.

The warranty does not normally cover ordinary wear and tear, accidental damage, improper care, significant misuse or unauthorised modifications.

Where a warranty claim is accepted, the appropriate remedy may include repair, replacement or refund.

This warranty is provided in addition to your statutory rights.

24. Warranty Claims

If you believe your product has developed a manufacturing defect, please contact our customer service team.

We may request:

• Your order number.
• The product name or model.
• A description of the issue.
• The approximate date the problem appeared.
• Photographs of the affected area, where helpful.

We may need to inspect the product before determining whether the issue is covered by the voluntary warranty.

We aim to assess claims fairly and explain the available remedies.

Nothing in the warranty process prevents you from exercising statutory consumer rights.

25. Product Care and Intended Use

Customers should follow the care guidance provided with their products.

Footwear should be used in a manner reasonably consistent with its intended purpose.

For example, certain running shoes may be designed primarily for road use, while trail footwear may have different outsole and construction features.

Improper cleaning, extreme misuse or unauthorised modifications may affect eligibility under the voluntary warranty.

However, normal product use and ordinary wear permitted under the 30-day risk-free trial will not automatically disqualify eligible footwear from that programme.

Your statutory rights remain unaffected.

26. Customer Accounts and Personal Information

If customer account functionality is available, you may be able to access order information and manage certain preferences through your account.

You are responsible for keeping your login credentials secure.

We process personal information in connection with orders, payments, deliveries, returns and customer support.

We aim to comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

For more information, please refer to our Privacy Policy.

27. Our Responsibility to Customers

We aim to provide products and services with reasonable care and in accordance with applicable law.

Nothing in these Terms of Sale excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability that cannot be excluded under the Consumer Rights Act 2015.

We do not seek to exclude statutory remedies for faulty, misdescribed or undelivered goods.

Any lawful limitation of liability will be interpreted consistently with mandatory consumer protections.

28. Events Outside Our Reasonable Control

Certain circumstances outside our reasonable control may affect order processing or delivery.

These may include severe weather, transport disruption, widespread service interruptions or other exceptional events.

If such circumstances affect an order, we will aim to communicate relevant information and take reasonable steps to minimise disruption.

We will continue to comply with applicable legal obligations concerning delivery, cancellation and refunds.

This section does not remove rights available to customers under UK consumer law.

29. Complaints and Dispute Resolution

If you have concerns about a product, order or service, please contact our customer service team.

We aim to review complaints fairly and provide practical solutions.

Where a dispute cannot be resolved directly, you may have access to independent advice or appropriate dispute resolution procedures.

These Terms of Sale are governed by the applicable laws of the United Kingdom, including mandatory consumer protections.

For customers in England and Wales, English law will generally apply, without removing mandatory protections available to consumers in Scotland or Northern Ireland.

Nothing in these terms restricts your right to bring proceedings in a court with jurisdiction under applicable law.

30. Changes to These Terms

We may update these Terms of Sale to reflect changes in our services, operational practices or applicable legislation.

The latest version will be made available on hokawalkingshoe.co.uk.

Changes will not retrospectively alter the terms of an existing contract without an appropriate legal basis or your agreement.

The terms applicable to your purchase will generally be those in effect when your order is accepted.

We encourage customers to review the relevant policies before placing an order.

31. Contact Us

If you have questions about these Terms of Sale or need assistance with a purchase, please contact our customer service team through the contact options available on hokawalkingshoe.co.uk.

We can help with:

• Product information and availability.
• Order confirmation and processing.
• Payment enquiries.
• Shipping and delivery.
• Order cancellations.
• Free returns and exchanges.
• Refund status.
• The 30-day risk-free trial run.
• The 2-year warranty.
• Faulty or incorrect products.

Please provide your order number and relevant information when contacting us about an existing purchase.

We aim to respond promptly and provide clear assistance.

32. Our Commitment to Confident Shopping

At hokawalkingshoe.co.uk, we believe that purchasing comfortable footwear should be simple, transparent and reassuring.

Whether you’re selecting HOKA walking shoes for everyday comfort, cushioned trainers for active routines or sportswear for your next outing, we want you to understand your rights and feel supported throughout your purchase.

Our customer benefits include:

• Free UK Delivery and Returns: Complimentary standard delivery and eligible return shipping.
• 30-Day Risk-Free Trial Run: Additional flexibility to try qualifying footwear under normal conditions.
• 2-Year Warranty: Protection against qualifying manufacturing and material defects.
• Helpful Customer Support: Assistance with orders, delivery, returns, refunds and warranty enquiries.

We are committed to clear product information, fair sales conditions and responsible customer service while respecting your rights under UK consumer protection law.

hokawalkingshoe.co.uk – Discover HOKA walking shoes, cushioned trainers and everyday essentials with transparent shopping terms, free eligible returns and confidence in every step.