At hokawalkingshoe.co.uk, we want your shopping experience to be convenient, reliable and enjoyable from the moment you place your order until your products arrive.
Whether you’re purchasing HOKA walking shoes, cushioned trainers, running footwear, sportswear or accessories, we aim to provide a straightforward delivery service for customers throughout the United Kingdom.
We offer free standard UK delivery with no minimum order value, alongside free eligible returns, a 30-day risk-free trial run and a 2-year warranty. This Shipping and Delivery Policy explains how orders are processed, dispatched and delivered, including what to do if you experience a delivery issue.
1. Free UK Delivery
At hokawalkingshoe.co.uk, we offer free standard delivery on all orders within our supported UK delivery areas, with no minimum purchase requirement.
Our free delivery service applies to eligible footwear, clothing and accessories purchased through our website.
Customers can enjoy complimentary standard shipping without needing to reach a minimum spending threshold.
If additional delivery services are available, any optional charges will be clearly displayed before checkout is completed.
We aim to make delivery simple and transparent, without unexpected standard shipping fees.
2. Delivery Locations
We aim to provide delivery services to customers throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Delivery availability may vary depending on the destination, local delivery infrastructure and the services supported by our delivery partners.
Certain remote areas, islands or locations with restricted access may require additional delivery time.
Any delivery restrictions or additional charges that apply to your address will be communicated before you complete your order.
If you’re unsure whether we deliver to your location, please contact our customer service team for assistance.
3. Order Processing
Once you place an order, we begin preparing your products for dispatch.
Order processing may include:
- Reviewing your order details.
- Confirming payment authorisation.
- Checking product availability.
- Preparing the selected items.
- Packaging products securely.
- Arranging collection by the delivery provider.
We aim to process orders efficiently while ensuring that the correct products are prepared.
Processing times may vary depending on stock availability, order volume, weekends, bank holidays and operational circumstances.
You will receive relevant order updates where available.
4. Estimated Delivery Times
Estimated delivery times will be provided during checkout or through the relevant order and shipping communications.
Delivery estimates may vary depending on your location, product availability and the delivery service used.
Factors that may affect delivery include:
- Order processing requirements.
- Weekends and UK bank holidays.
- Delivery destination.
- Weather conditions.
- Transport disruptions.
- High order volumes.
- Circumstances affecting delivery providers.
We aim to deliver within the timeframe agreed when you place your order.
Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days under the Consumer Rights Act 2015.
5. Shipping Confirmation
Once your order has been dispatched, we may send a shipping confirmation email to the address provided during checkout.
Where available, the confirmation may include:
- Your order number.
- Confirmation of dispatch.
- The delivery provider.
- A parcel tracking number.
- A tracking link.
- Relevant delivery information.
Please note that tracking information may not become active immediately after dispatch.
The delivery provider may need time to register the parcel within its tracking system.
If you haven’t received a shipping confirmation, your order may still be processing.
6. Tracking Your Order
Where parcel tracking is available, you can follow the progress of your delivery using the tracking information provided.
Tracking updates may indicate when your parcel has been collected, processed at a distribution centre, moved through the delivery network or scheduled for delivery.
Updates are managed by the relevant delivery provider and may not always appear in real time.
Temporary gaps between tracking events do not necessarily indicate a delivery problem.
If your tracking information remains unchanged for an unusually long period, please contact our customer service team.
We will help review the available information and investigate where appropriate.
7. Delivery Partners
We work with delivery service providers to transport orders to customers.
The delivery provider used may vary depending on the destination, parcel size, product type and available shipping services.
Delivery partners are responsible for transporting parcels through their networks, while we remain responsible for fulfilling our legal obligations to customers.
Where tracking is available, the relevant provider’s information will be included in your shipping notification.
We aim to select delivery arrangements that support reliable and efficient service.
8. Orders Containing Multiple Products
If your order contains several products, the items may occasionally be dispatched in separate parcels.
This may occur when products require different preparation or shipping arrangements.
Where separate shipments are used, you may receive more than one shipping notification or tracking reference.
Some products may therefore arrive before others.
If only part of your order has arrived, please review the available shipment information.
If an item remains missing beyond the agreed delivery period, contact our customer service team for assistance.
9. Delivery Addresses
Customers are responsible for providing accurate and complete delivery information during checkout.
Please check the following details before confirming your order:
- Recipient’s full name.
- House number or building name.
- Street address.
- Town or city.
- County, where relevant.
- Correct UK postcode.
- Contact information where requested.
Incorrect or incomplete delivery details may cause delays.
If you notice an error after placing your order, please contact us as soon as possible.
We will try to assist with corrections before dispatch, although changes may not always be possible once a parcel is in transit.
Your statutory rights remain unaffected.
10. Changing Your Delivery Address
If you need to change your delivery address after placing an order, please contact our customer service team promptly.
Depending on the processing stage, we may be able to update the address before dispatch.
Once an order has been handed over to the delivery provider, changes may be restricted.
If an address amendment cannot be completed, we will explain the available options.
We recommend reviewing your delivery information carefully before confirming payment.
11. Missed Delivery Attempts
If a delivery attempt is unsuccessful, the delivery provider may arrange another attempt or provide alternative collection instructions.
Depending on the service used, the provider may:
- Attempt delivery again.
- Leave a delivery notification.
- Offer a collection location.
- Provide instructions for rearranging delivery.
Please follow any legitimate delivery instructions provided through the relevant tracking service.
If you need assistance understanding a delivery update, contact our customer service team.
We will help where possible.
12. Delayed Deliveries
We understand that receiving your order on time is important, particularly when you’ve purchased footwear for an upcoming activity.
Although we aim to meet agreed delivery timeframes, delays can occasionally occur.
Possible causes include severe weather, transport disruption, delivery network congestion or unexpected operational difficulties.
If your order is delayed, please check the available tracking information.
If the agreed delivery period has passed, contact our customer service team so we can investigate.
Under UK consumer law, you may be entitled to request delivery within an additional reasonable period or cancel the contract in certain circumstances.
Where delivery by a particular date was essential and the relevant legal conditions are met, you may have additional cancellation rights.
13. Lost or Missing Parcels
If your parcel has not arrived within the agreed delivery period, please contact us.
We may investigate the issue using available tracking records and information from the delivery provider.
If tracking indicates that the parcel was delivered but you have not received it, please let us know.
You may wish to check whether a household member or another authorised recipient accepted the parcel.
Under UK consumer law, goods generally remain at the seller’s risk until they come into your physical possession or that of an authorised recipient, subject to relevant legal exceptions.
If an order has not been properly delivered, we will provide an appropriate remedy in accordance with your statutory rights.
14. Damaged Parcels and Products
If your parcel arrives visibly damaged, please inspect the contents when reasonably possible.
If the products are damaged, faulty or incomplete, contact our customer service team.
To help us investigate, we may request:
- Your order number.
- A description of the issue.
- Photographs of the packaging, where helpful.
- Photographs of the affected products, where helpful.
We aim to resolve delivery-related product problems fairly and efficiently.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy under the Consumer Rights Act 2015.
Your statutory rights are not dependent on retaining damaged packaging in every case.
15. Incorrect or Incomplete Orders
We take care when preparing orders, but occasional packing errors may occur.
If you receive the wrong product, an incorrect size or an incomplete order, please contact us.
Our customer service team will review the order details and help arrange an appropriate solution.
Where we have supplied incorrect goods, we will cover reasonable return costs as required by law.
We aim to correct fulfilment errors without unnecessary inconvenience to customers.
16. Delivery Charges and Additional Services
Our standard UK delivery service is free within supported delivery areas.
If optional premium delivery services are offered, the relevant charges will be displayed before you confirm your purchase.
Any applicable delivery restrictions or destination-specific charges will also be communicated during checkout.
We will not add undisclosed optional delivery charges after an order has been completed.
Customers can review the final order total before making payment.
17. Order Cancellation Before Dispatch
If you need to cancel your order before dispatch, please contact our customer service team as soon as possible.
We will try to stop processing where operationally possible.
If your order has already been dispatched, you may still be able to cancel an eligible purchase under UK consumer law.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally provide a 14-day cancellation period after receipt of eligible goods.
Our voluntary 30-day returns programme provides additional flexibility.
For more information, please refer to our Returns and Refunds Policy.
18. Free Returns After Delivery
At hokawalkingshoe.co.uk, we offer free eligible returns within the United Kingdom.
If a product doesn’t meet your expectations, you may request a return under our voluntary 30-day returns programme, subject to the applicable conditions.
Please contact our customer service team for return instructions.
We will explain the designated free return method and any relevant requirements.
Where you exercise statutory cancellation rights, we will comply with the applicable rules concerning return costs and refunds.
19. 30-Day Risk-Free Trial Run
We understand that the comfort of walking shoes and trainers is best assessed through normal use.
Our 30-day risk-free trial run allows customers to try eligible HOKA footwear under appropriate conditions.
If the shoes do not meet your expectations, you may request a free return within 30 days of receiving your order.
Reasonable signs of normal trial use are accepted under the programme.
Footwear showing deliberate damage, significant misuse or unauthorised alterations may be excluded from voluntary returns.
This benefit operates in addition to your statutory consumer rights.
20. 2-Year Warranty
We offer a 2-year warranty on all products, subject to the applicable warranty conditions.
This voluntary warranty provides additional protection against qualifying manufacturing and material defects arising during normal, intended use.
If a product develops a covered defect, please contact our customer service team.
Depending on the circumstances, an appropriate remedy may include repair, replacement or refund.
The warranty does not replace or restrict your statutory rights under the Consumer Rights Act 2015.
For more information, please refer to our Returns and Refunds Policy.
21. Customer Support for Delivery Enquiries
If you have questions about shipping, delivery or order tracking, please contact our customer service team through the contact options available on hokawalkingshoe.co.uk.
We can assist with:
- Order processing enquiries.
- Shipping confirmation.
- Parcel tracking.
- Delivery address corrections.
- Delayed shipments.
- Missing or lost parcels.
- Damaged deliveries.
- Incorrect or incomplete orders.
- Returns and exchanges.
Please provide your order number and relevant delivery information to help us investigate efficiently.
We aim to provide clear updates and practical assistance.
22. Our Commitment to Reliable Delivery
At hokawalkingshoe.co.uk, we believe that shopping for comfortable footwear should be simple from checkout to delivery.
Whether you’re purchasing HOKA walking shoes for everyday comfort, cushioned trainers for active routines or sportswear for your next adventure, we want your order to arrive safely and conveniently.
Our customer benefits include:
- Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
- 30-Day Risk-Free Trial Run: Additional flexibility to try qualifying footwear under normal conditions.
- 2-Year Warranty: Protection against qualifying manufacturing and material defects.
- Helpful Customer Support: Assistance with orders, tracking, delivery issues and after-sales enquiries.
We are committed to providing transparent delivery information, dependable service and fair solutions while respecting your rights under UK consumer protection law.
hokawalkingshoe.co.uk – Discover HOKA walking shoes and cushioned trainers with free UK delivery, flexible returns and confidence in every step.