At hokawalkingshoe.co.uk, we aim to make paying for your purchases simple, convenient and secure. Whether you’re shopping for HOKA walking shoes, cushioned trainers, running footwear, sportswear or accessories, we want you to enjoy a straightforward checkout experience.

We offer free UK delivery and returns, a 30-day risk-free trial run and a 2-year warranty, providing additional reassurance when shopping online.

This Payment Options Policy explains how payments are processed, which payment methods may be available, how we protect payment information and what to do if you experience a payment-related issue.

1. Accepted Payment Methods

At hokawalkingshoe.co.uk, customers can pay using the payment methods displayed during checkout.

Depending on the payment services available, supported methods may include:

• Visa debit and credit cards.
• Mastercard debit and credit cards.
• Other eligible payment cards.
• Supported digital wallets.
• Additional payment services displayed at checkout.

The availability of individual payment methods may vary depending on your location, device, card issuer and payment provider.

Only payment methods shown during checkout should be considered available for your order.

We aim to provide convenient payment options for customers throughout the United Kingdom.

2. Payments in Pounds Sterling

Prices for UK customers are generally displayed in pounds sterling (GBP).

Your order total will be shown before you confirm payment.

Where applicable, prices include UK Value Added Tax (VAT) in accordance with relevant legislation.

The checkout summary will display the total amount payable, including any applicable optional charges.

If your payment account operates in another currency, your bank or payment provider may apply its own exchange rate or conversion charges.

We recommend reviewing any relevant provider terms before completing your purchase.

3. Secure Online Payments

We take payment security seriously and aim to use appropriate safeguards to protect customers during checkout.

Payment transactions may be processed through independent payment service providers.

Depending on the services used, security measures may include:

• Encrypted website connections.
• Secure payment processing systems.
• Payment authorisation checks.
• Fraud prevention measures.
• Additional cardholder verification.
• Restricted access to payment-related information.

We aim to handle payment information responsibly and in accordance with applicable legal requirements.

No online payment system can be guaranteed to be completely free from security risks.

4. Card Payments

Where supported, you may pay using an eligible debit or credit card.

During checkout, you may be asked to provide relevant card details through the designated secure payment interface.

Your card issuer or payment provider may carry out authorisation and security checks before approving the transaction.

If your payment is approved, your order can proceed to the next processing stage.

If authorisation fails, the order may remain incomplete or require another payment attempt.

We recommend checking your payment details carefully before submitting an order.

5. Digital Wallet Payments

Where available, digital wallet services may offer an alternative way to complete your purchase.

These services may allow you to pay using payment details stored with the relevant provider.

Availability depends on the checkout configuration, your device and the payment provider.

Digital wallet transactions may be subject to additional authentication requirements.

The relevant provider’s terms and privacy practices may also apply.

Please review the payment options displayed at checkout to confirm which services are supported.

6. Payment Authorisation

All payments are subject to authorisation by the relevant bank, card issuer or payment provider.

A transaction may be declined or delayed for reasons including:

• Incorrect payment details.
• Insufficient available funds.
• Card restrictions.
• Expired payment credentials.
• Security verification requirements.
• Temporary payment network issues.
• Suspected fraudulent activity.

If your payment is declined, please review the information entered and contact your payment provider where appropriate.

Our customer service team may be able to assist with general checkout enquiries.

7. Additional Payment Verification

Some transactions may require additional security verification.

For example, your bank or payment provider may request confirmation through a banking application, one-time code or another authentication method.

These checks help protect customers against unauthorised transactions.

Please follow the instructions provided through the legitimate payment verification process.

Do not share security codes, banking passwords or other sensitive credentials with anyone claiming to provide ordinary customer support.

8. When Payment Is Taken

The timing of payment authorisation and collection may depend on the payment method and provider used.

Some transactions may be authorised immediately, while others may involve a temporary authorisation before the payment is completed.

An authorisation may appear as a pending transaction on your bank statement.

Submitting payment does not necessarily mean that your order has been accepted.

Order acceptance is governed by our Terms of Sale.

If we cannot accept an order for which payment has already been collected, we will arrange an appropriate refund.

9. Order Confirmation

After placing an order, you will normally receive an acknowledgement at the email address provided during checkout.

This may include:

• Your order number.
• Products purchased.
• Selected sizes and colours.
• Order total.
• Payment information.
• Delivery details.

Please review the information carefully.

If you do not receive an acknowledgement, check your spam or junk email folder.

If you are unsure whether your order was successful, contact our customer service team before placing another order.

This may help prevent accidental duplicate purchases.

10. Payment Problems During Checkout

Occasionally, customers may experience payment difficulties because of technical errors or payment provider interruptions.

If checkout does not complete successfully, please avoid repeatedly submitting payment without checking the transaction status.

You may wish to:

• Review the payment details entered.
• Check whether your bank has authorised the transaction.
• Confirm that additional verification has been completed.
• Review any error message displayed.
• Contact your bank or payment provider.
• Contact our customer service team for assistance.

We aim to help customers resolve payment-related issues efficiently.

11. Pending Transactions

A pending transaction does not always mean that payment has been fully collected.

Banks and payment providers may temporarily reserve funds while authorisation is being completed.

If a transaction is unsuccessful, the provider may release the reserved amount according to its own processing procedures.

The time required for a pending authorisation to disappear may vary.

If you have concerns about a pending payment, please contact your bank or payment provider.

Our team can help review the related order status where appropriate.

12. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact our customer service team.

We will review the available order and transaction information.

In some cases, multiple entries on a bank statement may include temporary authorisations rather than completed charges.

If an actual duplicate payment has occurred, we will arrange an appropriate correction or refund.

Please provide your order number and relevant transaction details, but do not send complete payment card information.

13. Pricing Accuracy

We aim to display accurate prices for all products on hokawalkingshoe.co.uk.

However, genuine pricing or technical errors may occasionally occur.

If a pricing error is identified before an order is accepted, we may contact you to explain the correct price and available options.

We will not charge a higher amount without your agreement.

If an order cannot be accepted, any payment already collected will be refunded as appropriate.

Your statutory rights remain unaffected.

14. Discounts and Promotional Codes

We may occasionally offer promotional discounts on selected footwear, clothing or accessories.

Where promotional codes are available, they should normally be entered during checkout.

Promotional offers may be subject to conditions concerning:

• Eligible products.
• Minimum purchase requirements.
• Offer availability.
• Code validity.
• Combination with other promotions.

Any relevant restrictions should be communicated before purchase.

Discounts cannot normally be applied retrospectively unless the offer expressly allows it.

15. Free UK Delivery

At hokawalkingshoe.co.uk, we offer free standard delivery within our supported UK delivery areas, with no minimum order value.

Customers can purchase eligible HOKA walking shoes, trainers, sportswear and accessories without an additional standard delivery charge.

If optional premium delivery services are available, their charges will be clearly displayed before payment.

For more information, please refer to our Shipping and Delivery Policy.

16. Payment and Order Cancellation

If you wish to cancel an order, please contact our customer service team as soon as possible.

Where cancellation is completed before dispatch, any payment already collected will be refunded in accordance with the applicable terms and legal requirements.

If your order has already been dispatched, you may still have statutory cancellation rights or access to our voluntary returns programme.

For further information, please review our Order Cancellation Policy.

17. Refund Payment Methods

Where a refund is due, it will normally be issued using the original payment method.

If another refund method is proposed, we will obtain your express agreement where required.

Refunds may be processed through the same payment provider used for the original transaction.

The time taken for funds to appear in your account may depend on your bank or payment provider.

We will comply with applicable UK consumer law concerning refund methods, deadlines and fees.

18. Refund Processing Times

We aim to process eligible refunds promptly.

For statutory cancellations, the applicable refund deadlines are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where goods must be returned, reimbursement is generally due within 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Where no goods were supplied, different statutory timing rules may apply.

Once a refund has been issued, the payment provider may require additional processing time.

If you have questions about a refund, please contact our customer service team.

19. Free Returns and Exchanges

We offer free eligible returns within the United Kingdom.

If a product does not meet your expectations, you may request a return under our voluntary 30-day returns programme, subject to the applicable conditions.

Where an exchange is available, our customer service team can explain the process.

Any relevant price difference for a voluntary exchange will be communicated before proceeding.

For complete information, please review our Returns and Refunds Policy.

20. 30-Day Risk-Free Trial Run

Our 30-day risk-free trial run allows customers to try eligible HOKA walking shoes and trainers under normal conditions.

If qualifying footwear does not meet your expectations, you may request a free return within 30 days of receiving your order.

Reasonable signs of normal trial use are accepted under the programme.

Products showing deliberate damage, significant misuse or unauthorised alterations may be excluded from voluntary returns.

Approved refunds will be handled in accordance with the applicable return conditions and legal requirements.

This benefit operates alongside your statutory consumer rights.

21. 2-Year Warranty

At hokawalkingshoe.co.uk, we offer a 2-year warranty on all products, subject to the applicable warranty conditions.

This voluntary warranty covers qualifying manufacturing and material defects arising during normal, intended use.

If a product develops a covered defect, an appropriate remedy may include repair, replacement or refund.

Where a refund is provided, it will be processed in accordance with the relevant legal and warranty requirements.

The warranty does not replace or restrict your statutory rights under the Consumer Rights Act 2015.

22. Fraud Prevention and Transaction Security

We may use reasonable security procedures to identify suspicious or potentially fraudulent transactions.

Depending on the circumstances, these measures may involve:

• Payment authorisation checks.
• Transaction monitoring.
• Additional identity verification.
• Review of unusual order activity.
• Cooperation with payment providers.

Where there is a legitimate security concern, an order may be delayed or declined before acceptance.

We aim to apply these measures fairly and in accordance with applicable law.

23. Protecting Your Payment Information

We encourage customers to take reasonable precautions when making online payments.

For your security:

• Use the designated website checkout.
• Keep banking passwords confidential.
• Do not share one-time authentication codes.
• Avoid sending complete card details through customer service messages.
• Review your order confirmation and payment records.
• Contact your payment provider if you suspect unauthorised activity.

We aim to provide appropriate safeguards while encouraging responsible account and payment security practices.

24. Privacy and Payment Data

Personal information collected during checkout may be used to process payments, fulfil orders, prevent fraud and provide customer support.

Payment-related information may be processed by independent payment service providers.

We aim to handle personal data in accordance with the UK GDPR, Data Protection Act 2018 and other applicable legislation.

For more information about personal information and your rights, please review our Privacy Policy.

25. Unauthorised Transactions

If you notice a payment that you do not recognise, please contact your bank or payment provider immediately.

They can advise you about securing your account and any available dispute or reimbursement procedures.

You may also contact our customer service team if the transaction appears to relate to hokawalkingshoe.co.uk.

We will review the information available to us and provide appropriate assistance.

We will never ask you to disclose your banking password or complete card security credentials.

26. Customer Support for Payment Enquiries

If you have questions about payment methods, checkout or refunds, please contact our customer service team through the contact options available on hokawalkingshoe.co.uk.

We can assist with:

• Available payment methods.
• Checkout difficulties.
• Payment confirmation.
• Pending transactions.
• Duplicate payment enquiries.
• Order cancellation refunds.
• Return and exchange payments.
• Refund status.
• General transaction questions.

Please provide your order number and relevant details whenever possible.

We aim to provide clear information and practical assistance.

27. Changes to Payment Options

We may update the payment methods available on our website to reflect changes in payment providers, security requirements or operational arrangements.

Any payment options available for a purchase will be displayed during checkout.

We will not apply undisclosed charges to an existing order.

Changes to payment services will not remove statutory rights arising from purchases already completed.

We encourage customers to review the available checkout options before placing an order.

28. Our Commitment to Convenient and Secure Payments

At hokawalkingshoe.co.uk, we believe that paying for comfortable footwear should be straightforward, transparent and reassuring.

Whether you’re purchasing HOKA walking shoes for everyday comfort, cushioned trainers for active routines or sportswear for your next outing, we aim to provide a convenient checkout experience.

Our customer benefits include:

• Convenient Payment Options: Eligible payment methods displayed clearly during checkout.
• Secure Transactions: Appropriate measures designed to protect payment information.
• Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
• 30-Day Risk-Free Trial Run: Additional flexibility to try qualifying footwear under normal conditions.
• 2-Year Warranty: Protection against qualifying manufacturing and material defects.
• Helpful Customer Support: Assistance with payments, orders, returns and refunds.

We are committed to transparent pricing, responsible payment processing and fair customer service while respecting your rights under UK consumer protection law.

hokawalkingshoe.co.uk – Discover HOKA walking shoes, cushioned trainers and everyday essentials with convenient payment options, secure checkout and confidence in every purchase.