Welcome to hokawalkingshoe.co.uk. We’re here to make your shopping experience as simple, comfortable and convenient as possible.

Whether you’re looking for HOKA walking shoes, choosing cushioned trainers, exploring running footwear or shopping for sportswear and accessories, our customer service team is here to help.

From product enquiries and sizing advice to order tracking, delivery, returns and warranty support, we aim to provide clear information and practical assistance to customers throughout the United Kingdom.

1. Get in Touch

At hokawalkingshoe.co.uk, we value every customer enquiry and aim to provide friendly, reliable support.

If you have a question about our products, your order or any of our services, please get in touch through the contact options available on our website.

Our team can assist with general shopping questions, order-related enquiries and after-sales support.

To help us respond efficiently, please provide a clear description of your enquiry and any relevant order information.

We aim to make contacting us straightforward and convenient.

2. Product Information and Enquiries

Choosing the right footwear is important, particularly when comfort and fit are your priorities.

Our customer service team can help you find information about HOKA walking shoes, running trainers, sportswear and accessories.

We can assist with:

• Product descriptions and specifications.
• Available sizes and colours.
• Footwear materials and construction.
• Cushioning and support features.
• Product availability.
• General care recommendations.
• Differences between available footwear styles.

We aim to provide useful information so you can make informed purchasing decisions.

3. Shoe Sizing and Fit Support

We understand that selecting the correct shoe size can sometimes be challenging when shopping online.

If you’re unsure which size to choose, our team can help you locate the relevant sizing information.

When contacting us about fit, it may be helpful to provide the product name, your usual UK shoe size and any specific fit concerns.

We can offer general product and sizing guidance, although individual comfort and fit may vary.

Our aim is to help you select footwear that suits your preferences and intended activities.

4. Order Assistance

If you have placed an order and need assistance, our customer service team can help review the available order information.

Common enquiries include:

• Order confirmation.
• Payment status.
• Product availability.
• Order processing.
• Changes to order details.
• Order cancellation requests.
• Missing confirmation emails.

Please include your order number when contacting us about an existing purchase.

This helps us identify the relevant transaction and provide more accurate assistance.

5. Shipping and Delivery Support

At hokawalkingshoe.co.uk, we offer free standard UK delivery within our supported delivery areas, with no minimum order value.

If you have questions about shipping or delivery, please contact our customer service team.

We can help with:

• Delivery availability.
• Estimated delivery information.
• Shipping confirmation.
• Parcel tracking.
• Delivery address corrections.
• Delayed shipments.
• Missing parcels.
• Damaged deliveries.

Where tracking is available, we recommend checking the latest information before contacting us.

If your delivery has not arrived within the agreed timeframe, we will help investigate the issue.

For further information, please review our Shipping and Delivery Policy.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through your shipping confirmation.

Where available, you can use the tracking reference to follow your parcel’s progress.

If your tracking information is not updating or you cannot locate your shipping confirmation, please contact us.

Our team can review the available order details and help explain the next steps.

Please provide your order number and the email address used during checkout.

7. Free Returns and Exchanges

We offer free eligible returns within the United Kingdom.

If your footwear, clothing or accessories do not meet your expectations, our customer service team can explain the available return options.

We can assist with:

• Starting a return.
• Understanding return eligibility.
• Obtaining return instructions.
• Requesting a different size.
• Checking exchange availability.
• Returning incorrect or damaged products.
• Reviewing refund progress.

Please contact us before sending products back so we can provide the appropriate return instructions.

For complete details, please refer to our Returns and Refunds Policy.

8. 30-Day Risk-Free Trial Run

We want customers to feel confident when choosing walking shoes and trainers.

Our 30-day risk-free trial run allows customers to try eligible HOKA footwear under normal conditions.

If qualifying footwear does not meet your expectations, you may request a free return within 30 days of receiving your order.

Reasonable signs of normal trial use are accepted under the programme.

If you have questions about eligibility or the return process, please contact our customer service team.

We will explain the relevant conditions and help you understand your options.

9. 2-Year Warranty Support

At hokawalkingshoe.co.uk, we offer a 2-year warranty on all products, subject to the applicable warranty conditions.

This voluntary warranty covers qualifying manufacturing and material defects arising during normal, intended use.

If you believe your product has developed a covered defect, please contact us for assistance.

To help us review your enquiry, please provide:

• Your order number.
• The product name or model.
• A description of the issue.
• Photographs of the affected area, where helpful.

Our team will explain the assessment process and any available remedies.

The warranty operates alongside your statutory rights under UK consumer law.

10. Refund Enquiries

If you have returned a product and would like an update on your refund, please contact our customer service team.

We can help review the available return and refund information.

Refund processing times may vary depending on the circumstances and the payment method used.

Where a refund is due, it will normally be issued to the original payment method unless another arrangement is expressly agreed.

We will comply with the applicable statutory refund deadlines.

Please provide your order number and any relevant return information when making an enquiry.

11. Payment and Checkout Support

If you experience difficulties during checkout, our team can help with general payment-related enquiries.

Common issues may include:

• Payment authorisation problems.
• Checkout errors.
• Order confirmation questions.
• Duplicate order concerns.
• Questions about available payment methods.

For security reasons, please do not send complete payment card details, card security codes or banking passwords through customer service messages.

If you suspect an unauthorised transaction, contact your bank or payment provider promptly.

We aim to help resolve checkout issues while protecting customer information.

12. Incorrect, Missing or Damaged Products

If you receive an incorrect product, an incomplete order or an item that appears damaged, please contact us.

We will review the available information and explain the appropriate next steps.

To assist with your enquiry, we may request your order number, a description of the problem and relevant photographs.

Depending on the circumstances, you may be entitled to a replacement, repair, refund or another remedy under the Consumer Rights Act 2015.

We aim to resolve product-related issues fairly and efficiently.

13. Account and Website Support

If customer account functionality is available, our team may be able to assist with account-related questions.

These may include:

• Account access difficulties.
• Order history enquiries.
• Updating account information.
• Website navigation problems.
• Technical errors.
• General account security concerns.

For your protection, we may need to verify certain information before discussing account details.

We will never ask you to disclose your complete payment card security code or banking password.

14. Privacy and Personal Data Enquiries

We respect your privacy and aim to handle personal information responsibly.

If you have questions about how your data is collected, used or stored, please contact us.

You may also request assistance with applicable rights under the UK GDPR, including access, correction, deletion or restriction of personal information.

We may need to verify your identity before responding to certain requests.

For further information, please review our Privacy Policy and Cookie Policy.

15. Feedback and Suggestions

We welcome customer feedback about our products, website and services.

Your comments may help us identify opportunities to improve product information, website navigation, customer support and shopping processes.

Whether you have a suggestion, a question or a concern, we encourage you to share it through our available contact channels.

We aim to review relevant feedback and use it to improve the customer experience.

16. Complaints and Customer Concerns

If something has not met your expectations, please let us know.

We aim to handle complaints fairly, respectfully and without unnecessary delay.

When submitting a complaint, please provide a clear description of the issue and any relevant order details.

Our team will review the information and explain the available options.

Where applicable, we will provide remedies in accordance with UK consumer protection law.

Your statutory rights remain unaffected by our internal customer service procedures.

17. How to Help Us Resolve Your Enquiry

To help us respond efficiently, please include the following information where relevant:

• Your full name.
• Your order number, if applicable.
• The email address used during checkout.
• The product name or model.
• A clear description of your enquiry.
• Relevant photographs or supporting information, where helpful.

Please avoid sending unnecessary sensitive personal or financial information.

Providing accurate details can help us identify your enquiry and offer appropriate assistance.

18. Customer Service Response Times

We aim to respond to customer enquiries as promptly as reasonably possible.

Response times may vary depending on enquiry volume, weekends, UK bank holidays and the complexity of the request.

Some matters, such as delivery investigations or warranty assessments, may require additional time.

Where further investigation is necessary, we aim to keep customers informed of relevant developments.

We appreciate your patience while our team reviews your enquiry.

19. Contacting Our Customer Service Team

You can contact our customer service team using the contact options published on hokawalkingshoe.co.uk.

Please use the website’s designated contact channels for order enquiries, returns, warranty claims and general support.

For enquiries involving an existing order, providing your order number will help us assist you more efficiently.

We recommend keeping a copy of important order confirmations and customer service correspondence for your records.

20. Our Commitment to Customer Satisfaction

At hokawalkingshoe.co.uk, we believe that excellent customer service is an important part of a comfortable and confident shopping experience.

Whether you’re purchasing HOKA walking shoes for everyday comfort, selecting cushioned trainers for active routines or browsing sportswear and accessories, we want you to feel supported before and after your purchase.

Our customer benefits include:

• Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
• 30-Day Risk-Free Trial Run: Additional flexibility to try qualifying footwear under normal conditions.
• 2-Year Warranty: Protection against qualifying manufacturing and material defects.
• Helpful Customer Support: Assistance with products, orders, delivery, returns and after-sales enquiries.

We aim to provide clear communication, practical guidance and fair solutions while respecting your rights under UK consumer protection law.

hokawalkingshoe.co.uk – Discover HOKA walking shoes, cushioned trainers and everyday essentials with helpful support, convenient shopping services and confidence in every step.