At hokawalkingshoe.co.uk, we respect your privacy and are committed to protecting your personal information when you browse our website, explore HOKA walking shoes, purchase cushioned trainers or shop for sportswear and accessories.

We understand that trust is an important part of online shopping. This Privacy Policy explains how we collect, use, store and protect personal information, the circumstances in which information may be shared, and the rights available to you under United Kingdom data protection law.

We aim to handle personal data responsibly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

1. About This Privacy Policy

This Privacy Policy applies to personal information processed in connection with hokawalkingshoe.co.uk and the services provided through our online shop.

It covers information collected when you:

• Browse our website and product collections.
• Create or use a customer account, where available.
• Purchase footwear, clothing or accessories.
• Contact our customer service team.
• Request returns, exchanges or refunds.
• Submit a warranty claim.
• Subscribe to marketing communications.
• Interact with cookies or other website technologies.

The business operating hokawalkingshoe.co.uk is responsible for explaining how personal data is processed and identifying the relevant data controller.

The operator’s legal identity and appropriate contact details should be made available through the website’s business information and contact pages.

2. Personal Information We Collect

We may collect personal information that you provide directly or that is generated when you use our website.

Depending on your interactions, this information may include:

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Delivery address.
• Order details and purchase history.
• Product preferences and selected sizes.
• Customer account information.
• Customer service correspondence.
• Return, refund and warranty information.
• Device and website usage information.

We aim to collect only information that is relevant and necessary for legitimate business purposes.

The categories of information collected may vary depending on the services you use.

3. Information Collected When You Place an Order

When you purchase products through hokawalkingshoe.co.uk, we collect information needed to process and fulfil your order.

This may include your contact details, delivery address, selected products, order value and payment confirmation information.

We use this information to:

• Review and process purchases.
• Arrange payment authorisation.
• Prepare and dispatch products.
• Provide delivery information.
• Communicate about your order.
• Process cancellations, returns and refunds.
• Handle warranty enquiries.
• Maintain necessary transaction records.

Providing certain information is necessary to complete an online purchase.

If essential details are missing, we may be unable to process or deliver your order.

4. Payment Information

We aim to provide a secure and convenient checkout experience.

Payments may be processed through independent payment service providers using the methods available at checkout.

Depending on the payment arrangement, these providers may collect or process card details, payment credentials and transaction information.

We may receive limited payment-related information, such as transaction references, payment status and certain masked payment details.

We do not need your full card security code to provide ordinary customer support.

Please do not send complete payment card details, banking passwords or other sensitive financial credentials through customer service messages.

Payment providers may process information under their own privacy notices and legal responsibilities.

5. Customer Account Information

If customer account functionality is available, we may collect information needed to create, maintain and protect your account.

This may include your name, email address, account credentials, saved preferences and order history.

We may use this information to:

• Provide account access.
• Display relevant purchase information.
• Support order management.
• Maintain account security.
• Respond to account-related enquiries.

You are responsible for keeping your login credentials confidential.

If you suspect unauthorised access, please contact our customer service team promptly.

6. Information Collected Automatically

When you visit hokawalkingshoe.co.uk, certain technical information may be collected automatically.

Depending on the website configuration, this may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• General navigation activity.
• Referral information.
• Date and time of access.
• Technical error information.

This information may help us operate the website, investigate technical problems, maintain security and improve functionality.

Where information is collected through non-essential cookies or similar technologies, we will obtain consent where required by UK law.

7. How We Use Your Personal Information

We may use personal information for the following purposes:

Order Fulfilment

To process purchases, arrange deliveries and provide relevant order updates.

Customer Support

To respond to product enquiries, delivery questions, returns, refunds and warranty requests.

Website Operation

To maintain website functionality, troubleshoot errors and provide essential online services.

Security and Fraud Prevention

To protect customer accounts, identify suspicious activity and help prevent unauthorised transactions.

Service Improvement

To understand customer needs and improve product information, navigation and shopping processes.

Marketing Communications

To send promotional information where permitted by law and in accordance with your communication preferences.

Legal Compliance

To maintain records and meet applicable tax, accounting, consumer protection and regulatory obligations.

We will not use personal information for purposes that are incompatible with the original collection purpose unless permitted by law.

8. Our Lawful Bases for Processing

Under UK GDPR, personal data must be processed using an appropriate lawful basis.

Depending on the circumstances, we may rely on:

Performance of a Contract

Where processing is necessary to fulfil an order or provide a service requested by you.

Legal Obligation

Where information must be processed or retained to comply with applicable laws.

Legitimate Interests

Where processing is necessary for appropriate business interests, such as website security, fraud prevention or certain service improvements, provided those interests are not overridden by your rights and freedoms.

Consent

Where you have given valid consent for a specific purpose, such as certain marketing activities or non-essential cookies.

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential shopping functions and improve the browsing experience.

Depending on the technologies enabled, cookies may be used to:

• Maintain shopping basket contents.
• Support secure checkout sessions.
• Remember certain preferences.
• Protect website security.
• Measure website performance.
• Support optional analytics and advertising.

Strictly necessary cookies may be used without consent where a relevant legal exemption applies.

Non-essential cookies will require consent where applicable under the Privacy and Electronic Communications Regulations (PECR).

For more information, please refer to our Cookie Policy.

10. Marketing Communications

We may send information about products, promotions or relevant website updates where permitted by UK law.

Marketing communications may include information about HOKA walking shoes, running trainers, sportswear and accessories.

Where consent is required, we will request it before sending marketing messages.

In certain circumstances, UK law may permit marketing to existing customers under the applicable soft opt-in rules.

You can opt out of marketing communications at any time by using the unsubscribe option in a message or contacting our customer service team.

Opting out of marketing will not prevent you from receiving essential communications about your orders or customer service requests.

11. Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate our online shop.

Depending on the services used, recipients may include:

• Payment processing providers.
• Delivery and logistics companies.
• Website hosting and technical support providers.
• Customer service platforms.
• Fraud prevention and security providers.
• Professional advisers.
• Relevant regulatory or public authorities where legally required.

Service providers acting on our behalf are expected to handle personal information in accordance with applicable contractual and legal requirements.

We do not sell personal information to third parties for their independent marketing purposes.

Where a third party acts as an independent controller, its own privacy notice may also apply.

12. Delivery and Logistics Information

To fulfil an order, we may share relevant information with delivery providers.

This may include your name, delivery address, contact details and shipment reference.

The information is used to arrange delivery, provide tracking updates and resolve delivery issues.

We aim to share only the information reasonably necessary for these purposes.

Delivery providers may process information according to their own legal obligations and privacy practices.

13. Returns, Refunds and Warranty Claims

If you request a return, exchange, refund or warranty service, we may process information relating to your purchase and the issue reported.

This may include:

• Order details.
• Product information.
• Return reasons.
• Relevant correspondence.
• Photographs provided to support a claim.
• Refund transaction references.

We use this information to assess requests, arrange appropriate remedies and maintain necessary records.

Information may also be used to comply with obligations under the Consumer Rights Act 2015 and other applicable legislation.

We aim to handle such requests fairly and securely.

14. International Transfers of Personal Data

Some service providers may process or store personal information outside the United Kingdom.

Where international transfers occur, we will take steps to ensure that an appropriate legal transfer mechanism applies.

Depending on the destination and circumstances, this may include:

• Transfers to countries covered by UK adequacy regulations.
• Appropriate contractual safeguards recognised under UK law.
• Other lawful transfer mechanisms where permitted.

We aim to ensure that personal information continues to receive an appropriate level of protection when transferred internationally.

Further information about relevant transfer safeguards may be requested through our privacy contact arrangements.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it is processed.

For example:

• Order records may be retained to meet accounting and tax obligations.
• Customer service correspondence may be retained while an enquiry is being resolved and for an appropriate period afterwards.
• Warranty information may be retained for the relevant warranty period and any necessary additional period.
• Marketing information may be retained until you withdraw consent or opt out, subject to relevant record-keeping requirements.
• Technical information may be retained for proportionate security and operational purposes.

When information is no longer required, we aim to delete, anonymise or securely dispose of it.

16. How We Protect Personal Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.

Depending on the services and systems used, these measures may include:

• Encrypted website connections.
• Access controls.
• Secure payment processing arrangements.
• Account authentication measures.
• Security monitoring.
• Restricted access to customer information.
• Appropriate service provider safeguards.

We review relevant security risks and aim to maintain measures proportionate to the information being processed.

However, no internet-based system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their accounts and devices.

17. Your Rights Under UK GDPR

Depending on the circumstances, you may have the following rights concerning your personal information:

Right of Access

You may request confirmation of whether we process your personal data and obtain access to relevant information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of personal information where the applicable legal conditions are met.

Right to Restrict Processing

You may request restrictions on certain processing activities.

Right to Data Portability

You may request certain information in a structured, commonly used and machine-readable format where this right applies.

Right to Object

You may object to certain processing based on legitimate interests and to direct marketing.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw it at any time.

Rights Relating to Automated Decision-Making

You may have protections concerning certain decisions made solely through automated processing that produce legal or similarly significant effects.

These rights are subject to applicable legal conditions and exceptions.

18. Exercising Your Privacy Rights

If you wish to exercise a data protection right, please contact us through the contact options available on hokawalkingshoe.co.uk.

To protect your information, we may request reasonable evidence of identity before responding.

We will normally respond to valid requests within one month, subject to any lawful extension permitted under UK GDPR.

If additional time is required, we will explain the reason in accordance with applicable legal requirements.

We do not normally charge a fee for exercising data protection rights, although the law permits charges or refusal in certain limited circumstances.

19. Children’s Privacy

Our website is intended for general retail shopping and is not specifically directed at children.

We do not knowingly seek to collect unnecessary personal information from children.

Where children’s personal information is processed, we aim to comply with applicable UK data protection requirements.

Parents or guardians who have concerns about information relating to a child may contact our customer service team.

We will review relevant requests and take appropriate action where required.

20. External Websites and Third-Party Links

Our website may contain links to external websites or services.

These websites may have their own privacy policies, cookie practices and data processing arrangements.

We are not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the relevant privacy information before submitting personal details to external services.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, website technologies or data processing practices.

The latest version will be published on hokawalkingshoe.co.uk.

Where changes are significant, we will take appropriate steps to inform customers or obtain additional consent where legally required.

We encourage visitors to review this policy periodically to remain informed about how personal information is handled.

22. Contact Us About Privacy

If you have questions about this Privacy Policy or how your personal information is processed, please contact us through the contact options available on hokawalkingshoe.co.uk.

We can assist with:

• Personal data access requests.
• Correction of account information.
• Data deletion enquiries.
• Marketing preferences.
• Cookie-related questions.
• Concerns about personal information.
• General privacy enquiries.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information is available at https://ico.org.uk.

We encourage customers to contact us first where possible so we have an opportunity to address their concerns.

23. Our Commitment to Your Privacy

At hokawalkingshoe.co.uk, we believe that a convenient online shopping experience should go hand in hand with responsible personal data handling.

Whether you’re browsing HOKA walking shoes, selecting cushioned trainers or purchasing sportswear and accessories, we want you to understand how your information is used.

Our privacy commitments include:

• Transparency: Clear information about how personal data is collected and processed.
• Appropriate Security: Measures designed to protect customer information.
• Customer Control: Respect for applicable privacy rights and communication preferences.
• Responsible Data Sharing: Sharing information only where appropriate and lawful.
• Legal Compliance: Commitment to applicable UK data protection requirements.

We aim to maintain customer trust through clear communication, responsible data practices and helpful support.

hokawalkingshoe.co.uk – Discover comfortable HOKA footwear and enjoy a convenient shopping experience with privacy, transparency and customer confidence at its heart.