At hokawalkingshoe.co.uk, we want you to feel informed and confident throughout your shopping experience. Whether you’ve ordered HOKA walking shoes, cushioned trainers, running footwear, sportswear or accessories, we aim to make it easy to understand the progress of your purchase.
From order confirmation and payment processing to dispatch, delivery and after-sales support, this Order Status guide explains how orders are managed, what different order updates may mean and how to get assistance when needed.
We offer free UK delivery and returns, a 30-day risk-free trial run and a 2-year warranty, helping you shop with greater convenience and peace of mind.
1. Checking Your Order Status
After placing an order on hokawalkingshoe.co.uk, you may receive updates as your purchase moves through the fulfilment process.
Depending on the features available, you may be able to check your order status through your customer account, order confirmation messages or shipping notifications.
Order information may include:
- Your order number.
- Products purchased.
- Order date.
- Payment status.
- Processing progress.
- Dispatch confirmation.
- Delivery tracking details.
- Estimated delivery information.
If you cannot locate your order information, please contact our customer service team for assistance.
2. Order Confirmation
Once you successfully submit an order, an acknowledgement will normally be sent to the email address provided during checkout.
This message may contain:
- Your order reference number.
- A summary of purchased products.
- Selected sizes and colours.
- Quantities.
- Delivery information.
- Payment details.
- Total order amount.
Please review your confirmation carefully.
If you notice incorrect information, contact our customer service team as soon as possible.
An order acknowledgement confirms receipt of your order but does not necessarily mean that the sales contract has been accepted.
Order acceptance is governed by our Terms of Sale.
3. Order Received
An Order Received status generally means that your order has been submitted and recorded in our system.
At this stage, we may still need to verify payment, check product availability and prepare the order for processing.
No action is normally required from you unless we contact you for additional information.
If you have questions about your order, please provide your order number when contacting customer support.
4. Payment Pending
A Payment Pending status may appear when a payment has not yet been successfully authorised or confirmed.
This can happen because of:
- Payment provider processing.
- Additional security checks.
- Incomplete payment authorisation.
- Temporary payment service interruptions.
- An unsuccessful transaction.
If payment remains pending, please check the relevant payment information before attempting another purchase.
To avoid accidental duplicate orders, contact our customer service team if you’re unsure whether your original payment was successful.
Never share your full payment card details or security code through ordinary customer service messages.
5. Order Processing
An Order Processing status generally means that your purchase is being prepared for fulfilment.
During this stage, we may:
- Confirm payment.
- Check product availability.
- Review order information.
- Prepare selected items.
- Package products securely.
- Arrange collection by a delivery provider.
Processing times may vary depending on stock availability, order volume, weekends and UK bank holidays.
We aim to prepare orders efficiently while maintaining accuracy.
6. Preparing for Dispatch
A Preparing for Dispatch status means that your order is approaching the shipping stage.
Your products may be undergoing final checks, packaging or preparation for collection.
At this point, changes to sizes, colours, quantities or delivery addresses may become more difficult.
If you need to amend your order, please contact us promptly.
We will try to assist where operationally possible.
7. Order Dispatched
An Order Dispatched status means that your parcel has been handed over to the delivery provider or entered the shipping process.
Where available, you will receive a dispatch notification containing relevant tracking information.
The notification may include:
- Your order number.
- Shipping confirmation.
- Delivery provider details.
- Tracking reference.
- Tracking instructions.
Tracking information may take some time to become active after dispatch.
A short delay in the first tracking update does not necessarily indicate a problem.
8. Order in Transit
An In Transit status generally means that your parcel is moving through the delivery network.
It may pass through several sorting or distribution facilities before reaching your destination.
Tracking updates may show collection, sorting, transportation or arrival at a local delivery facility.
Updates are provided by the relevant delivery service and may not appear continuously.
If tracking remains unchanged for an unusually long period, please contact our customer service team.
We can help review the available information.
9. Out for Delivery
An Out for Delivery status usually indicates that your parcel has been assigned for delivery.
The delivery provider may attempt to deliver the parcel during its scheduled delivery period.
Where available, tracking information may provide further instructions or an estimated delivery window.
Please ensure that your delivery address is accurate and that any relevant access arrangements are in place.
Delivery estimates are not always guaranteed.
10. Order Delivered
A Delivered status indicates that the delivery provider has recorded the parcel as delivered.
If you’ve received your order, we recommend checking the products to confirm that the correct items, sizes and quantities have arrived.
If tracking shows delivery but you cannot locate your parcel, please contact our customer service team.
You may also wish to check whether an authorised household member or recipient accepted the delivery.
We will investigate reported delivery issues and provide appropriate assistance.
Under UK consumer law, goods generally remain at the seller’s risk until they come into your physical possession or that of an authorised recipient, subject to applicable exceptions.
11. Free UK Delivery
At hokawalkingshoe.co.uk, we offer free standard delivery within our supported UK delivery areas, with no minimum order value.
Our delivery service is intended to make shopping for walking shoes, trainers, clothing and accessories more convenient.
Delivery availability and estimated timeframes may vary depending on your location and operational circumstances.
Any applicable optional delivery charges will be displayed before checkout.
For more information, please review our Shipping and Delivery Policy.
12. Estimated Delivery Times
Estimated delivery information may be provided during checkout or through order communications.
Delivery times depend on factors such as:
- Product availability.
- Order processing requirements.
- Delivery destination.
- Delivery provider schedules.
- Weekends and bank holidays.
- Weather or transport disruptions.
We aim to deliver within the agreed timeframe.
Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days under the Consumer Rights Act 2015.
If your order is delayed beyond the applicable timeframe, you may have additional rights under UK consumer law.
13. Tracking Your Parcel
Where parcel tracking is available, you can follow your shipment using the tracking reference provided.
Tracking information may show the parcel’s current stage in the delivery process.
If your tracking link does not work immediately, please allow time for the delivery provider to register the shipment.
If the issue continues or the tracking information appears incorrect, contact our customer service team.
Please include your order number and any available tracking reference.
We aim to help customers understand their delivery progress.
14. Orders Shipped in Multiple Parcels
Orders containing several products may occasionally be dispatched in separate parcels.
This may happen when items require different fulfilment arrangements.
If your order is split, you may receive multiple shipping notifications or tracking references.
Individual parcels may arrive at different times.
If only part of your order has arrived, please review the relevant tracking information.
Contact our customer service team if an expected parcel remains missing beyond the agreed delivery period.
15. Delayed Orders
We understand that delivery delays can be inconvenient.
If your order has not arrived within the expected timeframe, please check your tracking information where available.
Delays may occur because of transport disruption, severe weather, delivery network congestion or unexpected operational issues.
If the agreed delivery period has passed, please contact our customer service team.
We will help investigate the issue and explain the available options.
Your statutory rights concerning late delivery remain unaffected.
16. Missing or Lost Parcels
If your parcel appears to be missing, please contact us.
Our team may review the available tracking information and investigate with the delivery provider.
If your order has not been properly delivered, we will provide an appropriate remedy in accordance with UK consumer protection law.
You will not be required to resolve a carrier’s delivery failure independently before exercising your statutory rights against the seller.
Please provide your order number and relevant delivery information to assist with the investigation.
17. Incorrect or Damaged Orders
If you receive the wrong product, an incorrect size, a damaged item or an incomplete order, please contact our customer service team.
To help us assess the issue, we may request:
- Your order number.
- The affected product name.
- A description of the problem.
- Photographs, where helpful.
We aim to resolve fulfilment errors fairly and efficiently.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy under the Consumer Rights Act 2015.
18. Changing Your Order
If you need to change your order after placing it, please contact us as soon as possible.
Depending on the processing stage, we may be able to assist with:
- Changing a product size.
- Selecting another available colour.
- Updating quantities.
- Correcting delivery details.
- Cancelling an order before dispatch.
Changes may no longer be possible once the parcel has entered the shipping process.
However, applicable statutory cancellation rights and voluntary return options remain available.
19. Order Cancellation Status
If you request cancellation, the order status may change depending on whether the request can be completed before dispatch.
A Cancelled status generally means that the order has been cancelled and will not proceed to fulfilment.
If payment has already been collected, an appropriate refund will be arranged.
If your order has already been dispatched, you may need to use the relevant return or statutory cancellation process.
For complete information, please refer to our Order Cancellation Policy and Terms of Sale.
20. Return Requested
A Return Requested status may appear when you have contacted us to return an eligible product.
Our customer service team will explain the applicable return conditions and provide relevant instructions.
At hokawalkingshoe.co.uk, we offer free eligible UK returns.
Please follow the designated return process so that your parcel can be identified and handled appropriately.
For more information, please review our Returns and Refunds Policy.
21. Return in Transit
A Return in Transit status may indicate that your returned parcel is travelling to the designated return destination.
Where return tracking is available, you may be able to monitor its progress.
We recommend keeping any return receipt or tracking information until the process is completed.
If a return appears delayed or missing, please contact our customer service team.
We will help review the available information and explain the next steps.
22. Refund Processing
A Refund Processing status generally means that an eligible refund is being prepared or has been initiated.
Refunds are normally issued to the original payment method unless another arrangement is expressly agreed.
The time taken for funds to appear may depend on the payment provider.
We aim to process voluntary return refunds promptly and will comply with applicable statutory refund deadlines.
If you have questions about your refund, please provide your order number and any relevant return reference.
23. Refund Completed
A Refund Completed status generally means that we have issued the relevant refund through the payment process.
Your bank or payment provider may require additional time to display the funds in your account.
If the refund does not appear after the payment provider’s normal processing period, please contact our customer service team.
We can help review the available transaction information.
24. 30-Day Risk-Free Trial Run
Our 30-day risk-free trial run allows customers to try eligible HOKA footwear under normal conditions.
If qualifying walking shoes or trainers do not meet your expectations, you may request a free return within 30 days of receiving your order.
Reasonable signs of normal trial use are accepted under the programme.
Products showing deliberate damage, significant misuse or unauthorised alterations may be excluded from voluntary returns.
If you need assistance with a trial return, please contact our customer service team.
This programme operates alongside your statutory consumer rights.
25. 2-Year Warranty Support
We offer a 2-year warranty on all products, subject to the applicable warranty conditions.
The voluntary warranty covers qualifying manufacturing and material defects arising during normal, intended use.
If you believe your product has developed a covered defect, please contact our customer service team.
We may request your order number, a description of the issue and relevant photographs.
Depending on the circumstances, an appropriate remedy may include repair, replacement or refund.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
26. If You Cannot Find Your Order
If you cannot locate your order confirmation or tracking details, please check the email address used during checkout.
You may also wish to review your spam or junk email folder.
If customer account functionality is available, your order information may be accessible through your account.
If you still cannot find the relevant details, contact our customer service team.
Please provide your name, the email address used during checkout and the approximate order date.
We may request reasonable verification before sharing order information.
27. Contacting Customer Support
If you need assistance with your order status, please contact our customer service team through the contact options available on hokawalkingshoe.co.uk.
We can help with:
- Order confirmation.
- Payment status.
- Order processing.
- Dispatch information.
- Parcel tracking.
- Delayed deliveries.
- Missing parcels.
- Order changes and cancellations.
- Returns and exchanges.
- Refund enquiries.
- Warranty claims.
Please include your order number whenever possible.
We aim to provide clear information and practical assistance.
28. Our Commitment to Order Transparency
At hokawalkingshoe.co.uk, we believe that customers should feel informed throughout the ordering process.
Whether you’re purchasing HOKA walking shoes for everyday comfort, cushioned trainers for active routines or sportswear for your next outing, we want your shopping experience to be straightforward and reassuring.
Our customer benefits include:
- Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
- 30-Day Risk-Free Trial Run: Additional flexibility to try qualifying footwear under normal conditions.
- 2-Year Warranty: Protection against qualifying manufacturing and material defects.
- Helpful Customer Support: Assistance with order updates, delivery, returns and after-sales enquiries.
We aim to provide reliable order information, transparent communication and fair solutions while respecting your rights under UK consumer protection law.
hokawalkingshoe.co.uk – Discover HOKA walking shoes, cushioned trainers and everyday essentials with convenient order tracking, helpful support and confidence in every step.